The story I am About to relate in this article is not an invention north a fable to ILLUSTRATE Some teaching. It is the true story of a Telecommunications Company That I think is enormously Their painstaking art of abusing customers. They Have Gone Managing Customer Relationships from (I think this stage it Should Have Jumped Quickly) to an impressive Ability to abuse and annoy your subscribers in a really impressive. Perhaps this is one of the best examples I can use to ILLUSTRATE the total antithesis of what is or May Become CRM.
To write this article I do not really touched a lot of research, it is read or not I Have Any type of material consulted ILLUSTRATE our dear readers to what a company About Can Quickly End Up With Your Customers. Additionally I Have not needed to shed light on Investigate and The Meaning of the Speech to Speech, and I’m going to Implement a perfect way in this article And This company communications and Internet services have motivated me so That I will corroborate statistics and Expects to Exceed markedly, Indicating That an upset customer tells 20 people more Than Their plight as a client. Well, I hope Through This channel more or less to do at 3800 to the readers have read our articles Who.
The story begins:
February 2008. As a customer I Was not Entirely Satisfied with the company Which HAD Contract with the communications service and internet for my home. Responding, like most people, for the Purposes of advertising and the offers made by the company, Which we will call “Company Z” (say Company A Would Be a prize), plus the fact-my little satisfaction, the decision to switch suppliers. I document a little About the Quality of Service efax services and in my survey did not find “fanatics”, but nothing unusual in Different Than terms of what one Hears from Telecommunications companies (with no intention of disturbing the sector, at least in Colombia But, This is one of the utility segment With The worst reputation of “Service”). The Hiring process was very quick. The Problems begin from the moment you try to Coordinate the installation. You need to fit the schedules of the technicians of this company. I Had to reschedule the installation twice Until finally more or less lords Were at the Time That HAD indicated. Once you install the Internet Service with a wireless component, try to enter to try and it turns out I HAD to give passwords to access the two online. The technician tells you That This Was not That I Want Practical and to leave the service installed with direct access, Obviously That With A security code Manages the wireless device. His answer for safety and WAS That Could not This application process playing Through Your Call Center and Allocated To Another technician There to make me visit on and off Another double the security. Well, I play to Adapt to HAVING to enter password Each Time You Went to the internet, not to put myself in Wanting the impossible chore of HAVING to Coordinate Another With These characters appointment again. I am calm, I relax and finally enter key suits me constantly.
Then Came The Problem with the phone line. Turns out this company allocates That telephone lines used (Who Have Canceled subscribers the use of the line), if not all telecom companies do this, But I Was Given a line number HAD That Belong To Another subscriber. Result; Received at least two or three calls a day Asking for previous users of This line. To make Matters Worse, the previous owner was very quiet Apparently With Their Debts Because bills and MOST of the calls to collect Debts Were Received. Try to make the claim with Company Z and the person Who Served Told Me That I Had to be processed so chose to leave it That at that. Because He Had the clause signed a one-year stay, Could do nothing more than “putting up” service.
November 2008: Tired of This situation and with New Offerings in the market for This Type of service, Took the decision to return to my old provider, despite missing four months I Comply with Company year to Z. Best Known Bad Worse Know That …. I connect the service Known as “Triple Play” and everything returns to normal.
